Shipping Policy

Last updated: 19 October 2026

We ship to UK addresses only, from our UK stock, in discreet tamper-evident packaging.

Delivery options

Service	Price	Typical delivery
Royal Mail Tracked 48	£3.95	2-3 working days
Royal Mail Tracked 24	£4.95	Next working day (aim)
Royal Mail Special Delivery Guaranteed by 1pm	£10.95	Next working day by 1pm, guaranteed

Orders over £100 get free Royal Mail Tracked 48 delivery.

Dispatch times

Orders placed and paid for by 2.30pm, Monday to Friday, are dispatched the same working day. Orders placed after 2.30pm, or at weekends or on bank holidays, are dispatched the next working day. During busy periods, or when an order needs extra checks, dispatch may take longer; we will email you if so.

Tracking

We email you a tracking number as soon as your order is dispatched. Royal Mail usually updates tracking a few hours after collection, so there may be no scan on the day of dispatch.

Delivery times

Delivery times are estimates from Royal Mail and are not guaranteed, except for Special Delivery. If your parcel is delayed, contact us and we will chase it with Royal Mail for you.

Lost parcels

If your tracking has not updated for 5 working days, contact us. We will open a claim with Royal Mail and send a replacement or a full refund once Royal Mail confirms the parcel is lost. This usually takes up to 15 working days.

Returned or undelivered parcels

We cannot redirect a parcel once it has been dispatched. If a parcel comes back to us because it was undelivered, refused or wrongly addressed, we will contact you. We can re-send it for a new delivery charge, or refund the product cost.

Address changes

Please check your delivery address carefully at checkout. We can only change it before your order is dispatched.

Damaged or incorrect items

If your order arrives damaged, or something is missing or wrong, please see our Returns and Refunds Policy and contact us within 48 hours of delivery.